Overview
Reporting into the Head of IT Service Management, your role will be to own the ITSM processes for change, CMDB and Asset Management.
Responsibilities
Key Accountabilities:
Problem Management:
Lead the problem management process to identify, analyze, and resolve root causes of incidents.Develop and maintain problem management policies and procedures.Conduct root cause analysis and coordinate with IT teams to implement permanent solutions.Maintain a problem management database and ensure accurate documentation of known errors and workarounds.Change Management:
Oversee the change management process to ensure changes are implemented with minimal disruption to services.Further develop and maintain change management processes and best practices.Chair the Change Advisory Board (CAB) meetings and ensure effective communication of change activi...