Proactive Support Representative

From frontline support to operational impact

In construction, speed and accuracy don't just matter on-site-they matter in every customer interaction behind the scenes. This role is built for support professionals who want more than routine tickets: real ownership, deeper problem-solving, and a clear path toward influence. Expect trust, visibility, and the chance to grow into a higher-impact support role while working permanently from home.

Job Description

As a Proactive Support Representative, you will handle advanced customer cases, mentor junior team members, and help improve how support operations run. Acting as a bridge between frontline support and operations, you'll play a key role in ensuring customers receive consistent, efficient, and high-quality service while contributing to process improvements and testing new initiatives.

Job Overview

Employment type: Full-time
Shift: Night shift (Consecutive days off)
Work setup: Perma...