Principal Technical Support Engineer (Knowledge of Process Simulation Software)

Principal Technical Support Engineer (Familiar w/ Advanced Process Control)

We are seeking a Chemical Engineer to join our Advanced Process Control (APC) team and work as a Principal Technical Support Engineer. The ideal candidate should be able to learn new concepts quickly, be an innovative thinker, demonstrate high initiative, have great communication skills, and maintain the highest ethical standards.

Your Impact

• Troubleshoot & resolve chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software
• Function as a global expert and assist worldwide staff to resolve advanced chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software
• Communicate with customers through phone, chat, web‑conferencing, email and in‑person
• Own escalation of all assigned customer issues and drive holistic resolution cross‑functional...