About the Role
Job Description
Job Role: Principal Associate IT
Work Location: Bengaluru, Karnataka, India
Work mode: Hybrid model 3days office in a week
Mandatory skills:
ITIL, IT Service Management, Change Management, BMC Helix, Process / Operational /Business Excellence, KPI Reporting, Continual service improvement (CSI).
Job Description:
The IT Service Quality & Reporting Engineer supports IT Service Management (ITSM) processes within Eurofins by monitoring service quality, generating accurate and timely reports, and assisting in continual service improvement initiatives. The role involves analysing KPIs, identifying improvement opportunities, and automating reporting processes. Strong analytical skills, ITIL knowledge, and hands-on experience with ITSM platforms such as BMC Helix are essential.
Required Skills & Competencies:
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