Prestige Service Manager

Responsibilities

• Ensure all processes are followed as per lounge Operations (including instant account opening, debit card & Cheque book issuance authorization), while ensuring Compliance and TATs are met as per Service Level Agreement between departments.
• Ensure, manage and supervise over the teller services in the lounge to achieve timely and accurate processing of customer requested transactions and customer complaints, while ensuring service delivery is as per the prescribed standards and SLAs between the functions of the bank.
• Ensure all trade business are managed and supervised by following procedures to ensure adherence to the bank’s risk and compliance policies. (wherever applicable)
• Ensure that all regulatory reporting is submitted on timely basis to avoid non-compliance at all levels.
• Key person responsible for authorization/ printing of instant Cheque book & debit cards whilst ensuring defined protocols and proces...