Prestige Service Executive

Description

Customer service

• Be the first point of contact for all Priority customers walking into the Priority Lounge/branch.
• Acknowledging the customer’s presence in the lounge/premises and greet the customer within the first 10 seconds.
• Manage the traffic flow by proactively asking and resolving queries and completing transactions of Priority clients within the lounge.
• Ensuring timely pickup of phone calls with the standard script of greeting.
• Respond to and resolve enquiries and problems while ensuring 100% policy and procedural compliance while conducting transactions.
• Complete end to end error free and timely instant account opening and instant debit card issuance of HNWI clientele.
• Manage and supervise customer footfall and referrals at branch counters, RM desks, drop boxes, helpline and suggestions/comments boxes to aid customer experience and assist end to end issue resolution.