Presales Support Intern - Midnight Shift

🏢 About iSchool

iSchool is an online coding & AI education platform for students aged 6–18 across 20+ countries.
We provide 1-on-1 live sessions and help students build real tech skills.

🎯 Role Overview

We are looking for a Presales Support Intern to assist parents and students during their trial sessions.

This role is critical in ensuring a smooth session experience, solving technical issues, and acting as the communication bridge between parents and instructors.

🛠 Responsibilities

• Assist parents and students in joining their trial session (Zoom/Platform support)
• Solve basic technical issues (audio, camera, login issues)
• Act as a bridge between tutor and parent if any issue occurs
• Respond to parents' booking questions
• Ensure smooth session start & follow-up when needed
• Maintain high attendance & positive experience rate

Requirements

🌎 Requirements