Presales Engineer - Recording Solutions

A NiCE Solution Engineer will play a pivotal role in leading the functional and technical sales process with a focus on NiCE’s Recording and Quality Management solutions. Through discovery, requirements gathering, validation, and demonstration, the Solution Engineer will connect customer needs to tailored solutions. They will be a trusted advisor capable of articulating the value of NiCE’s Workforce Augmentation solutions to both business and technical stakeholders.

• Deliver compelling demonstrations that align NiCE’s Recording and Quality Management solutions with the customer’s unique business challenges.
• Identify and address all functional and technical challenges of assigned accounts.
• Interpret customer requirements with precision and utilize strategic questioning to exceed expectations.
• Educate and influence clients on how NiCE’s solutions deliver superior value, ease of use,...