Pre-Tender Customer Solutions Manager (Vertical Transportation)

A CSM, Customer Solution Manager, A strategic Vertical Transportation Customer Solutions Manager responsible for driving business growth in the elevator and escalator segment by combining deep technical expertise with strong sales and consultative capabilities.

This role acts as a trusted advisor to developers, consultants, architects, and contractors—guiding them in selecting optimal vertical transportation solutions that align with project requirements, budget constraints, lifecycle costs, and compliance standards.

The position bridges engineering, sales, tendering, and project execution to ensure commercially viable and technically superior solutions.

provides technical expertise to the sales team, understands customer needs and transforms these needs into optimal KONE solutions.

CSM Solution is part of the KONE early engagement team, and ensures that KONE offerings and specifications are included into the customer’s building specifications.
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