Full-time
Post-Sales Dev-Ops Expert in Virtualization and Cloud Solutions
Posted by Fortinet • burnaby, metro vancouver regional district, Canada
About the Role
Step into the role of a Post-Sales Dev-Ops Expert to enhance customer support. Utilize your extensive knowledge in virtualization technologies to deliver optimal solutions in cloud environments.
As a specialist, you will troubleshoot issues, build test environments, and ensure customer queries are addressed efficiently. This position requires you to be proactive in documenting solutions and training materials to mitigate common problems. Collaboration with product management will also be essential to enhance service delivery.
Key Responsibilities:
• Create test environments to troubleshoot customer issues
• Respond to support tickets and gather necessary information
• Develop comprehensive documentation for best practices
• Identify configuration and deployment challenges
• Collaborate with teams to enhance product offerings
Requirements:
• Proficiency in virtualization technologies like KVM or GCP
• Strong analytical skills with troubleshooting experience...
As a specialist, you will troubleshoot issues, build test environments, and ensure customer queries are addressed efficiently. This position requires you to be proactive in documenting solutions and training materials to mitigate common problems. Collaboration with product management will also be essential to enhance service delivery.
Key Responsibilities:
• Create test environments to troubleshoot customer issues
• Respond to support tickets and gather necessary information
• Develop comprehensive documentation for best practices
• Identify configuration and deployment challenges
• Collaborate with teams to enhance product offerings
Requirements:
• Proficiency in virtualization technologies like KVM or GCP
• Strong analytical skills with troubleshooting experience...
Ready to Apply?
Submit your application today and take the next step in your career journey with Fortinet.
Apply Now