Full-time
Post Market Surveillance Specialist 1
Posted by Fresenius Medical Care • Reynosa, Mexico, Mexico
About the Role
**Post Market Surveillance Specialist**
**Responsibilities:**
+ Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
+ Interfaces with Customer Service and customers/patients to gather additional information required for complaint initiation/investigations, including the retrieval of product samples and or durable equipment retrieval for evaluation.
+ Ensures that complaints from multiple sources (i.e. email, phone, verbal, fax, etc.) are entered into the complaint database.
+ Responsible for receiving, reviewing, and entering data into the Compliant Management Database regarding customer/patient product inquiries and complaints using good documentation practices (GDP).
+ Works on problems of moderate scope where analysis of situation or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action.
+ Ensures that durable Eq...
**Responsibilities:**
+ Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
+ Interfaces with Customer Service and customers/patients to gather additional information required for complaint initiation/investigations, including the retrieval of product samples and or durable equipment retrieval for evaluation.
+ Ensures that complaints from multiple sources (i.e. email, phone, verbal, fax, etc.) are entered into the complaint database.
+ Responsible for receiving, reviewing, and entering data into the Compliant Management Database regarding customer/patient product inquiries and complaints using good documentation practices (GDP).
+ Works on problems of moderate scope where analysis of situation or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action.
+ Ensures that durable Eq...
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