Portuguese Customer Support Agent

Are you a native Portuguese speaker who enjoys helping customers? Join our client, a leading multinational BPO company, as a Customer Support Agent and play a key role in delivering high-quality customer support and a seamless experience.

Responsibilities

• Identify and assess customers’ needs
• Provide accurate, valid and complete information by using the right methods and tools
• Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and chat
• Accurately update customer records and feedback in CRM systems
• Enhance customer experience by gathering customer feedback and share with the Product teams
• Stay informed on product updates, promotions and regulatory requirement

Requirements

• Native or near-native Portuguese (C1 - C2) with good English (B2)
• Excellent communication and customer service...