Polish Speaking Customer Service for SaaS Company - Work In Greece

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives to join a leading SaaS company based in Greece. This role is perfect for individuals who are enthusiastic about technology and dedicated to providing exceptional customer support. As a vital member of our team, you will assist clients in navigating our software solutions while communicating effectively in Polish.

Key Responsibilities

• Manage customer inquiries related to software products and services via phone, email, and chat in Polish.
• Provide clients with comprehensive information regarding product features, troubleshooting, and technical assistance.
• Assist customers with onboarding and guide them through the software setup and usage.
• Resolve issues, complaints, and technical questions rapidly, ensuring customer satisfaction.
• Document all customer interactions accurately in the CRM system for follow-...