Polish Customer Support - Porto

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

DUTIES AND RESPONSIBILITIES:

• Assist customers via phone, email, and chat with inquiries related to products.

• Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs.

• Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction.

• Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up.

• Identify and escalate complex or unresolved issues to higher-level support or management to ensure quick resolution.<...