Full-time
Policy Services Associate: SLA-Driven Ops & Quality
Posted by AIA Shared Services • cyberjaya, selangor, Malaysia
About the Role
AIA Shared Services in Cyberjaya is seeking Associates to handle customer and internal requests, ensuring adherence to service level agreements (SLA) and high-quality service delivery. Candidates will support digital transformation initiatives and participate in operational tasks assigned by management.
The ideal candidate will manage cases effectively, maintain accuracy in all transactions, and participate in continuous training for skill development.
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