Full-time
PL/SQL Application Support – L1 (Techno-Functional)
Posted by IDBI Intech • CBD Belapur, Maharashtra, India
About the Role
The PL/SQL Application Support – L1 role is responsible for providing 24×7 techno-functional application support for critical banking applications. The role involves analyzing and monitoring SMS front-end and back-end systems, supporting SMS and SMS-based OTP services, coordinating with vendors, and resolving functional and technical issues raised by bank branches and internal stakeholders.
Application & Production Support
Application & Production Support
- Provide second-level support for application issues, including troubleshooting and resolving complex technical problems related to applications.
- Respond promptly to incidents raised through ticketing systems and ensure resolution within defined SLAs.
- Analyze logs, error messages, and application behavior to identify root causes.
- Perform routine system checks to ensure application health and availability.
- Monitor application performance and availability using dashboard monitoring tools.
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