Player Support Manager

Player Support Managers (PSMs) are leaders who excel at helping agents be at their best while working together as a team. This means that you understand what their struggles are, and how to support them to improve. In addition to being responsible for performance management, you are also the people who collaborate most closely with agents to own their career development. Instead of pushing them towards a predetermined set of goals, PSMs take direction from their agents to co-build a pathway to their next promotion or discipline change. Facilitation and collaboration are important parts of management at Player Support. We are committed to investing in people’s next positive step, no matter where that may be. From a craft perspective, you will also be expected to stay connected to the work your agents do, as this strengthens relationships, and maintains relevant knowledge. Having a boss who has no idea what you do makes for a difficult work relationship.

Core Responsibilit...