Full-time
Platform/Application Support Analyst-3
Posted by dentsu • São Paulo, State of São Paulo, Brazil
About the Role
The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.
Contributes to the delivery and implementation of operational projects to support the business
Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for all supported applications and systems
Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications
Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards
Job Description:
Key responsibilities:Delivers local and Global application services to the business within agreed SLAsContributes to the delivery and implementation of operational projects to support the business
Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for all supported applications and systems
Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications
Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards
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