Full-time

Platform Support DBA III

Posted by Guidewire • Madrid, Community of Madrid, Spain

📍 Madrid, Community of Madrid 🕒 March 01, 2026

About the Role

Responsibilities:

  • Function as a primary contact to research, address, and promptly fulfill Database requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction.
  • Provide support for the Oracle, Microsoft SQL Server and Aurora (MySQL/PostgreSQL) production and non-production databases.
  • Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution. 
  • Develop and maintain in-depth knowledge of our database through company-sponsored training and experience 
  • Assist in daily administration activities including setup, configuration and monitoring of databases to ensure backups, availability and performance are all maintained to the highest standards.
  • Tuning, troubleshooting and production support for database environments deployed in multi-A...
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