About the Role
Rate: $7.00-$8.00
Working Hours: Full-Time: 40 hours per week — Monday to Friday, 5:00 AM – 2:00 PM EST / 6:00 PM – 3:00 AM PHT
Overview
We are looking for an experienced Platform Operations Manager (Senior Level) to oversee the end-to-end operational health of B2B platforms for a health and wellness company based in the US.
We are looking for the following specific requirements
- 5+ years of experience in SaaS operations, client success, or technical support
- Proven experience administering Zendesk (workflow setup, triggers, automation, and reporting)
- Strong analytical and reporting abilities using Excel, BI tools, or SQL
- Experience managing cross-functional collaboration with technical and product teams
- Excellent written and verbal communication skills with strong documentation habits
- Strong leadership and process optimization skills
Your responsibilities will include (but are not limit...
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