About the Role
Looking for an experienced Genesys IVR Platform Support Engineer
Locations: Bangalore, Hyderabad, Bhubaneswar, Noida, Gurgaon, Pune, Kochi
Experience: 6+ Years
Key Responsibilities:
Design, configure, and maintain IVR call flows, routing strategies, and scripts using Genesys platforms (Genesys Cloud/Genesys Engage)
Provide L2/L3 support and troubleshoot:
- SIP Trunking
- VoIP
- Voice Gateways
- Call Routing Issues
Monitor system health, capacity planning, upgrades, and security patching
Support integrations with:
- CRM platforms
- Ticketing tools
- AI-powered Conversational Bots
Generate reports, monitor SLAs, and enhance customer experience
Required Skills:
Genesys Engage / CTI Genesys
IVR & Telecom Domain Expertise
SIP Protocol Knowledge
Gen...
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