About the Role
Profile Summary:
****Currently have 3 openings on this team. ****
Manages all aspects of specific TPA sponsored plans, maintain and enhance relationships with existing clients, and help to contribute to increased profitability. The individual will serve as a single point of contact and provide immediate resolution to customer inquiries through interaction with internal business partners.
Profile Description:
Services as primary customer contact for specific sponsored plans
Resolves service and communication issues through direct contact with sponsors, other customers and internal functional units (money in, money out, technical services)
Participates in relationship management with plan sponsors and customers.
Collaborates with sales, record keeping and operations staff to ensure plan alignment
Contributes to product development and process improvement efforts
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