About the Role
This is a remote position.
SUMMARY
The Phone Support Technician II is responsible for delivering immediate, phone-based troubleshooting support to nonprofit clients while assisting with user provisioning and workstation deployments. This role requires strong Microsoft 365 and Google Workspace experience.
JOB RESPONSIBILITIES
- Respond to inbound support calls
- Diagnose and resolve Tier 1 & Tier 2 issues
- Provision and deprovision users
- Configure endpoints
- Maintain accurate documentation
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