Full-time

Personal Banking & CRM Manager

Posted by HSBC • Guangzhou, China, China

📍 Guangzhou, China 🕒 February 24, 2026

About the Role

Personal Banking & CRM Manager

Brand: HSBC

Area of Interest: Branch and Retail Banking

Location:
Guangzhou, GD, CN, 510620

Work style: Office Worker

Date: 9 Feb 2026

Open positions:1

Global Career Band:5IC

Why join us?

The PB&CRM team is the acquisition and customer engagement engine for the bank. We play a pivotal role in spearheading digital proposition to grow the mass retail segment, designing cutting-edge customer solutions to enable seamless onboarding and effective account management, maximizing customer engagement leveraging on Messaging,Customer Lifecycle Management (CLCM) and CRM capabilities.

In Messaging and CRM, we champion the development of strategic messaging capabilities, channel management and expansion, CRM E2E process optimisation, industralise for increased productivity, build new CRM capabilities for enhanced customer communication and experience to accelerate the delivery...

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