About the Role
- Cater all customer walk-ins' requests and provide required services.
- Handle customer complaints and propose solutions to ensure customer satisfaction.
- Handle branches operations related to Customer Service area.
- Keep updated and learn in depth about product features as well as competition.
- Stick to the weekly sales standards of performance in terms of number of visits and tele-calling.
- Develop customer’s relationship through responding to customer needs in a timely manner. Introduce, explain, and sell, cross sell, open account, up sell bank services and products clarifying all features to ensure customer understanding and satisfaction.
- Undertake outside visits to new customers and save existing ones in coordination with the branch management.
- Achieve set target according to business plan.
- Achieve volume and revenue goals via the combination of customer acquisition and relationship deepening.
- As...
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