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Full time

Performance Manager, Customer Training

Posted by Sunbelt Rentals • Kitchener, Ontario, Canada

📍 Kitchener, Ontario 🕒 March 21, 2026
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About the Role

Description

Summary

Position Objective:

The Manager, Customer Safety Trainer is primarily responsible for recruiting, coaching and supervising field safety trainers to ensure optimal productivity, and for growing safety training revenue and operating margins for their assigned coverage areas in line with the Strategic Plan.

Position Responsibilities:

Management Responsibilities:

  • Coach Safety Trainers (ST) how to optimize their productivity to include maximizing class sizes, obtaining lists, and scheduling classes in a way that minimizes downtime and achieving, or exceeding, their monthly revenue target. This will involve using reports, analytics, and observations to determine areas of opportunities.
  • Ensure STs comply with SOPs and policies and procedures (e.g. invoicing customers on a timely basis, storing student documents, etc.)
  • Monitor ST training schedules in the training platform (LMS) to ensure there is a minimum of...

    • Job Details

    • Location Kitchener, Ontario
    • Job Type Full time
    • Category Operations Specialties Managers
    • Posted March 21, 2026
    • Deadline April 30, 2026

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