Full-time
Performance Analytics & Process Improvement Lead
Posted by Confidential • rawalpindi cantonment, punjab, Pakistan
About the Role
Translation Empire PK is seeking a Call Center Performance Analyst in Rawalpindi Cantonment, Pakistan. The role involves analyzing contact center performance, resolving escalations, and evaluating customer interactions to enhance service quality.
The ideal candidate will contribute to process improvements and assist in training resources for team members. We aim to develop effective communication and service efficiency within our operations.
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