People Experience Advisor

Job Description

You are a specialist in a process, workstream or area within Mondelēz International Digital Services, supporting service operations.

How You Will Contribute

Use your in-depth process and service knowledge to ensure that service level agreements and obligations are met. As a co‑owner of the development of standard operating procedures, drive standardization, simplification and continuous improvement of processes, training materials and data protection activities. Analyze and report on exceptions and recommend improvements, and lead the sustainable continuous improvement process for the team.

What You Will Bring

• Experience and knowledge in your specific process area.
• Experience working in a shared service organization.
• Strong teamwork and influence skills.
• Process design and mapping, and business requirement gathering experience.
• Effective communication, interpersonal skills ...