About the Role
About the role:
Grad School Dean/ABAY Manager/Nesting Manager – is a specialized role focused on employee development, training and career progression and help staff reach their full potential within the BPO organization.
Responsibilities:
• Talent Development – helps employees grow their careers and realize their potential from their
first day
• Operational Support – work alongside operations leaders to improve associate skills, knowledge
and performance
• Training Oversight – assist in delivering training on the floor and maintaining subject matter
expertise for programs/LOBs
Process Improvement:
• Identify Inefficiencies
o Analyze process performance across functions (gaps between recruitment, training, ABAY and Operations)
o Review KPIs and error rates
o Conduct data-driven assessments to find bottlenecks, gaps and challenges
• Lead RCA
o Facilitate structured RCA lessons using 5 Whys, fishbone, pareto, etc
o Validate findings through...
Grad School Dean/ABAY Manager/Nesting Manager – is a specialized role focused on employee development, training and career progression and help staff reach their full potential within the BPO organization.
Responsibilities:
• Talent Development – helps employees grow their careers and realize their potential from their
first day
• Operational Support – work alongside operations leaders to improve associate skills, knowledge
and performance
• Training Oversight – assist in delivering training on the floor and maintaining subject matter
expertise for programs/LOBs
Process Improvement:
• Identify Inefficiencies
o Analyze process performance across functions (gaps between recruitment, training, ABAY and Operations)
o Review KPIs and error rates
o Conduct data-driven assessments to find bottlenecks, gaps and challenges
• Lead RCA
o Facilitate structured RCA lessons using 5 Whys, fishbone, pareto, etc
o Validate findings through...
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