About the Role
Own end-to-end resolution of L3 incidents via ServiceNow, including RCA and closure within SLA
Perform deep technical analysis across Pega, Spring Boot services, integrations, and database layers Utilize:
Splunk for log analysis, correlation, and triage
Dynatrace/DataDog for performance analysis and dependency mapping
Support and monitor:
Batch jobs, schedulers, queue processors, listeners, and application health
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