Full time

PCoE Support Engineer

Posted by 103 FLSmidth A/S • Monterrey, Nuevo Leon, Mexico

📍 Monterrey, Nuevo Leon 🕒 June 14, 2026

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About the Role

Description
 : PCoE Support Engineer (L2 Support – Shift-Based 24x5)Role OverviewProvide Level 2 Platform support across enterprise infrastructure services, ensuring the availability, stability, security, and performance of cloud, server, virtualization, database, backup, and monitoring platforms. Responsible for incident resolution, operational maintenance, change execution, and continuous service improvement within a 24x5 support environment.Key ResponsibilitiesProvide Level 2 Platform support for enterprise infrastructure services including Cloud, Virtualization, Server, Database, Backup, Monitoring, and End-User Computing platforms.
Monitor infrastructure health and respond to alerts and incidents.
Troubleshoot and resolve infrastructure-related issues within agreed service levels.
Perform routine operational activities, maintenance tasks, and system health checks.
Execute approved changes following established processes and p...
                

Job Details

Location Monterrey, Nuevo Leon
Job Type Full time
Category Computer Occupations
Posted June 14, 2026
Deadline July 24, 2026

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