Full-time

Payroll Customer Support Representative

Posted by isolved • Springfield, Massachusetts, United States

📍 Springfield, Massachusetts 🕒 March 02, 2026

About the Role

iSolved HCM is an industry-leading human capital management technology company that brings together the key workforce functions in one robust, easy-to-use platform, iSolved. Payroll, HR, Time & Attendance, Onboarding, ACA Compliance, and Benefits Enrollment are all delivered from one solution, in the cloud, specifically built for the small to mid-sized employer. It has achieved rapid market share, with more than 2 million employees and growing.


BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION:


iSolved associates contribute to a positive work environment that is entrepreneurial and high-performing. A Customer Service Representative works within a team and is responsible for all aspects of payroll processing and quality service for our direct clients.

PRIMARY RESPONSIBILITIES OF THIS POSITION ARE:


  • Maintains a high rate of client retention through superior customer service, assisting assigned client base with all c...
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