Payments Acceptance and Experience, MX Payments

Description

We seek an experienced payments professional to join our Mexico Payments team. This role will lead the execution of Amazon.com.mx customers payment experience, focusing on optimizing payment journeys, improving acceptance rates, and driving payment method adoption. The ideal candidate will combine analytical skills with customer obsession to deliver best-in-class payment experiences. The ideal candidate must be comfortable working in a ambiguity environment, and have high tolerance to frustration.

Key job responsibilities

1) Payment Experience Management:

• Lead end‑to‑end payment experience execution across some payment methods.
• Drive improvements in customer payment journey from checkout to post‑purchase.
• Optimize payment flows to increase customer satisfaction and reduce friction.

2) Performance Optimization:

• Drive improvements in key metrics including Approval Success Rate (ASR) and...