Payment Operations Associate

Position titlePayment Operations AssociateDescriptionSG ShopeePay is seeking a Payment Operations Associate in MalaysiaResponsibilities* Lead end-to-end merchant onboarding, ensuring compliance and timely execution.* Serve as the go-to SME for merchant operations, guiding internal teams and resolving escalations.* Manage chargeback disputes, preparing responses and collaborating with stakeholders to minimize losses.* Maintain accurate reporting, document processes, and identify opportunities for operational improvements.* Handle ad-hoc tasks as required by the business.Qualifications* Bachelor’s degree in business administration, Management, or a related field.* 1–3 years’ experience in merchant onboarding, account management, operations management, payments or fintech.* Strong analytical, problem-solving, and critical thinking skills.* Solid knowledge of merchant operations, onboarding, and payment workflows.* Familiarity with chargeback mechanisms and dispute resolution.* Proficient ...