Payment & Fraud Analyst

Payment Operations & Reconciliation

• Process, verify, and monitor player deposits and withdrawals via e-wallets (e.g., GCash, Maya), bank transfers, OTC channels, and PSPs.
• Ensure payment account details match registered player information to prevent third‑party usage.
• Perform daily reconciliation of payment provider reports vs. internal system transactions.
• Investigate and resolve transaction mismatches or discrepancies in coordination with Finance teams and PSPs.
• Support resolution of failed, delayed, or disputed transactions with payment providers or banks.

Fraud Monitoring and Investigations

• Monitor payment and player activity for suspicious behaviors, including:
  • Third‑party usage (different depositor name vs. registered player).
  • Abnormal or rapid deposit/withdrawal patterns.
  • Multi‑accounting, bonus abuse, or collusion.
  • Account takeover attempts involv...