Payment Experience Associate

Position Summary:

The Payment Experience team is primarily responsible for the processing of customer's payments, resolving customer payment inquiries, front end payment processing through SAP and various other billing systems, managing Pre-Authorized Payments as well as the reconciliation of all incoming transactions to TELUS's GLs. Performs other accounting functions in an efficient and effective manner.

Functional Responsibilities:

1. Provides timely payment posting, pre-authorized payments set-up.

2. Handles query calls and emails relating to missing and misapplied payments for investigation and correction.

3. Ensures high level of accuracy and low turn-around-time (TAT).

4. Receives, reviews and investigates payment discrepancies. Clears discrepancies and/or work with others to resolve, balance, reconcile and adjust discrepancies.

5. Prepares transactions for processing and forwards documents to o...