Patient Services Representative

Schedule - Shift - Hours Full Time - Days

This position serves as the first-line responder for patient portal-related issues, appointment requests, form submissions, new patient registrations, and prenatal inquiries. The individual will troubleshoot, test, perform minor setups, and provide support for various features and processes within the patient portal, as well as handle requests received via email, text, or the portal.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all of the duties that may be assigned.

• Patient Portal Support: Assist patients with accessing and navigating the patient portal, including troubleshooting login issues, resetting passwords, and resolving connectivity problems
• Appointment Management: Handle appointment requests received through the patient portal, email, or text, including scheduling, rescheduling, and canceling appointments as needed.
• Form Submissio...