Patient Care Representative (Edmonton)

Purpose

Nurturing partnerships with our patients to ensure high quality medical assessments and educational support; facilitating the patients journey as part of being effectively prescribed medical cannabis.

Responsibilities

• Address patient questions and concerns while gathering detailed patient history to offer better recommendations and more robust treatment plans.
• Provide patient education, communicating with patients for their medicinal cannabis prescription questions, either in clinic or remotely via digital platforms and phone to ensure they understand how to use and order cannabis for their treatment.
• Maintain and evolve a set of messaging and knowledge standards, as discussed with the rest of the Patient Care Team.
• Provide compassionate care to patients, displaying empathy and understanding at all times.
• Communicate directly, with strength and confidence.
• Coordinate with the Booking team members t...