Parts Order Desk Analyst (Panama City)

Leads data-driven operational excellence initiatives within POD by leveraging call center performance metrics, automation tools, and Lean methodologies to enhance service delivery and customer experience.
This role provides exposure to advanced analytics (Power BI), process automation (PowerApps/Power Automate), stakeholder leadership, and Lean continuous improvement methodologies. It builds strong expertise in call center performance management and positions the individual for future roles in Operations Excellence, Digital Transformation, or Strategic Analytics.
**Your role:**
+ Acting as operational backup for the POD Manager to ensure service continuity and daily operational stability.
+ Monitoring and analyzing call center KPIs (AHT, ASA, CSAT, OTD, Utilization), identifying trends, risks, and root causes. Supporting reporting governance and ensuring data integrity across operational metrics.
+ Designing and maintaining interactive dashboards in Power BI to provide r...