Partner Training Expert

Overview

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Duties and Responsibilities

• Drives adoption of processes, systems, and best practices across all users by designing, developing, and delivering training programs.
• Drives operational excellence by designing, developing, and delivering training programs to ensure consistent adoption of processes, systems, and best practices for agents and internal users (e.x., Account Managers).
• Develops and maintains training materials, user guides, and knowledge resources to support learning continuity.
• Facilitates engaging training sessions across various stakeholder groups.
• Assesses training effectiveness and competency achievement using evaluations, feedback, and performance metrics.
• Identifies skill gaps and ...