Partner Success Manager

Transit agencies are the unsung heroes of cities. And we’re honoured to be their trusted sidekick. With over 180 transit agency partners and a circus tent full of agency products (like automatic detour detection, enhanced transit ETAs, and rider surveys), we help transit agencies improve the experience for millions of riders who use our app.

As part of our service delivery team, you’ll help them get the most out of our partnership — responding to agency comments and concerns and suggestions, and championing their voice within Transit. In a single week, you’ll troubleshoot GTFS data bugs, put out digital fires (whenever a system is snagged by disruptions), and be the liaison between agencies and Transit for all sorts of issues. From the most basic feature to tap-reducing tips for inquisitive superusers. You’ll be on the phones, on the emails, and sometimes on the planes (for occasional conferences) to build and maintain close relationships with agency partners and across diffe...