Full-time

Part-Time Customer Service Representative - Permanent Role

Posted by Robert Half • Melbourne, Victoria, Australia

📍 Melbourne, Victoria 🕒 February 20, 2026

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About the Role

The Company
Our client is an international business within the hotel industry.
 
 
The Role
Provide support to B2B customers via phone and email
Assist with general enquiries, website issues, billing questions, procurement requests, and basic system troubleshooting
Troubleshoot and lodge support tickets through internal CRM and helpdesk systems
Support new customers during onboarding and help them understand processes and requirements
Review customer feedback and assist with follow-up actions
Maintain accurate customer records, reporting data, and documentation
Support the wider team with general administration, coordination tasks, and updates to customer-facing content
Assist with product updates, brand materials, signage requests, and reputation or customer experience activities
Contribute to delivering a positive customer experience across the network
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Job Details

Location Melbourne, Victoria

Job Type Full-time

Category Information and Record Clerks

Posted February 20, 2026

Deadline April 01, 2026

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