Complete paid training to learn and demonstrate proficiency with standard operating procedures and systems/technologyConsistently deliver an exceptional customer experience in a fast paced, high volume, call center environmentManage and respond to customer service issues via phone and email in a timely mannerAccurately capture and record details of customer service requests in customer relationship management (CRM) system while speaking with callersCommunicate directly with field warranty employees to coordinate an action plan for homeowner’s concernsKeep current with knowledge of NVR products and warranty proceduresWhat We Look for in a Candidate
1 - 3 years of professional experience in customer serviceDemonstrated ability to interact with customers, build rapport, and manage relationships over the phoneHighly driven proactive problem solverStrong organizational skills with the a...