Full-time

Panel Helpdesk Associate

Posted by Sago • Gurugram, Haryana, India

📍 Gurugram, Haryana 🕒 February 28, 2026

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About the Role

Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service 
Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible 
Work with internal teams to troubleshoot issues that impact respondent experiences 
Escalate complex issues appropriately and follow up to ensure timely resolution 
Learn and stay up-to-date on Sago’s technologies and procedures 
Follow appropriate communication procedures, guidelines, and policies 
Other duties as assigned 
Requirements
Education: 
High School diploma/GED required 
Experience in market research a plus. 
Experience with customer service ticketing software a plus 
Proficiency in additional languages ( French, Spanish) is required for handling region-...
                

Job Details

Location Gurugram, Haryana
Job Type Full-time
Category Business Operations Specialists
Posted February 28, 2026
Deadline April 09, 2026

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