About the Role
Position Summary:
Provide exceptional customer service to Sago respondents through inbound/outbound voice process, aiming to drive respondent satisfaction and retention.
KEY JOB RESPONSIBILITIES:
· Manage high volumes of inbound/outbound calls and providing high quality support to respondents while documenting all reach outs
· Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service
· Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
· Administer and prioritize respondent’s tasks and ensure achievement of all deadlines within the required timeframe p...
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