Panel Helpdesk Associate

Position Summary:

Provide exceptional customer service to Sago respondents through inbound/outbound voice process, aiming to drive respondent satisfaction and retention.

KEY JOB RESPONSIBILITIES:

·       Manage high volumes of inbound/outbound calls and providing high quality support to respondents while documenting all reach outs

·       Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service

·       Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible

·       Administer and prioritize respondent’s tasks and ensure achievement of all deadlines within the required timeframe per highest quality standards

·       Work with internal teams to troubleshoot issues that impact respondent exp...