Full-time
Pan India Service Head (Mumbai Based)
Posted by N Human Resources & Management Systems • Thane, Maharashtra, India
About the Role
Job Description
Key Responsibilities
1. Service Operations Management
• Lead end-to-end after-sales service operations across India.
• Ensure timely resolution of customer complaints and breakdown calls.
• Drive adherence to service SLAs and TAT commitments.
2. Preventive Maintenance Program
• Design and implement preventive maintenance programs.
• Ensure compliance with preventive maintenance schedules.
• Improve equipment uptime and reliability.
3. Breakdown Service Management
• Ensure rapid deployment of service engineers.
• Analyze root causes of failures and implement CAPA.
4. Service Network Development
• Build and manage a robust service partner network across India.
• Conduct...
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