Overage Representative (CSR) (Opa Locka FL)

**Waste Connections** is looking for a **Overage Representative (CSR)** for our location in **Opa-Locka, FL** . This position is very similar to a call center type position where you will handle inbound calls from our customers. The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.

A typical work schedule is Monday – Friday 8:30am – 5pm with the occasional Saturday. Average workweek is 42.5 Hours. Full benefits offered the 1st of the month following 60 days of employment.

$19.00 an hour DOE

**Responsibilities:**

+ Follow the company phone scripting on all calls
+ Work in a fast paced, cooperative, high call volume environment
+...