Outlet Supervisor

Key Responsibilities:

Operational Management

• Oversee day-to-day operations of the cafeteria outlet, ensuring smooth and efficient service.
• Implement and uphold operational policies, procedures, and company standards.
• Monitor and manage labor efficiency, ensuring appropriate staffing levels to meet operational demands.
• Conduct daily pre-shift briefings to align the team on service expectations and operational priorities.

Guest Experience Management

• Ensure excellent guest service by maintaining high standards of hospitality and service quality.
• Resolve guest concerns promptly and professionally, escalating complex issues when necessary.
• Train and coach staff on guest service excellence, emphasizing proactive problem-solving.
• Monitor guest feedback and implement improvements to enhance the overall dining experience.

Product and Quality Management

• Ensure strict ad...