Outbound Representative

Job Title: Outbound Representative (e-Commerce)

Work Arrangement: Full Time Onsite

Job Summary
The Outbound Representative (e-Commerce) is responsible for engaging potential and existing customers through outbound calls to promote products, drive sales, and schedule qualified appointments. The role focuses on upselling, cross-selling, and supporting overall customer satisfaction for the e-commerce business.

Key Responsibilities

• Make outbound calls to customers and prospects using provided leads
• Deliver professional and friendly customer service while promoting products
• Perform upselling and cross-selling to increase order value
• Qualify leads and schedule sales or follow-up appointments
• Address basic customer inquiries and concerns related to products or orders
• Follow up on warm leads, abandoned carts, or previous customers
• Accurately document interactions, appointments, and sales in the CRM sys...